CulinOps
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Privacy Policy


Last updated: January 31, 2025


CulinOps respects your privacy and is committed to protecting your personal data.


This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.



1. Information We Collect


a. Personal Information

  • Name
  • Email address
  • Phone number
  • Account login details

b. Business Data

  • Orders, inventory, recipes, expenses
  • Event and vendor details
  • Usage data within the app

c. Technical Information

  • IP address
  • Browser type
  • Device information
  • Usage logs


2. How We Use Your Information


We use your data to:

  • Provide and operate the Service: Process your orders, manage inventory, calculate costs, generate reports
  • Improve product features: Analyze usage patterns to enhance functionality and user experience
  • Communicate with you: Send service updates, important notices, and respond to your inquiries
  • Process payments: Handle subscription billing and payment processing through authorized gateways
  • Provide customer support: Respond to your questions and resolve technical issues
  • Ensure security and compliance: Detect fraud, prevent abuse, and comply with legal obligations
  • Send marketing communications: Only with your explicit consent (you can opt-out anytime)


3. Data Sharing


We do not sell, rent, or trade your personal or business data to third parties.


We may share data only with:


Service Providers:

  • Payment gateways (Razorpay, Stripe) for billing and payment processing
  • Hosting and infrastructure providers (Vercel, AWS, or similar) for service delivery
  • Email service providers (Brevo/SendGrid) for transactional and marketing emails
  • Analytics providers (Vercel Analytics) for usage insights (anonymized data only)

Legal Requirements:

  • Legal authorities if required by law, court order, or government regulation
  • To protect our rights, property, or safety, or that of our users

Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your data may be transferred (with prior notice)

All third parties are bound by confidentiality obligations and data processing agreements. They are only permitted to use your data for the specific purposes we authorize.



4. Data Storage & Security


Storage:

  • Your data is stored on secure servers with industry-standard encryption (SSL/TLS for data in transit, encryption at rest)
  • Data is stored in geographically distributed data centers with redundancy
  • We use PostgreSQL databases with access controls and regular backups

Security Measures:

  • Encrypted connections (HTTPS) for all data transmission
  • Authentication and authorization controls (password hashing, session management)
  • Regular security audits and vulnerability assessments
  • Access controls limiting employee access to data on a need-to-know basis
  • Monitoring and logging of system access and changes

Limitations:

  • While we implement robust security measures, no system is 100% secure
  • You are responsible for maintaining the confidentiality of your account credentials
  • Please notify us immediately if you suspect unauthorized access to your account


5. Cookies & Tracking Technologies


We use cookies and similar tracking technologies to:


Essential Cookies (Required):

  • Maintain your login session
  • Remember your preferences
  • Ensure security and prevent fraud

Analytics Cookies (Optional):

  • Analyze usage patterns to improve the Service
  • Track feature adoption and user flows (anonymized)

Third-Party Cookies:

  • Payment gateways may set cookies for payment processing
  • Analytics providers (Vercel Analytics) may use cookies for usage insights

Your Choices:

  • You can disable cookies in your browser settings, but this may affect Service functionality
  • Essential cookies are required for the Service to function properly
  • You can opt-out of analytics cookies through your browser settings


6. Data Retention


Active Accounts:

  • Your data is retained as long as your account is active and you continue using the Service

Cancelled Accounts:

  • Upon account cancellation, we retain your data for 30-90 days to allow for account recovery
  • After this period, most data is permanently deleted, except:
  • Data required for legal compliance (financial records, transaction history) - retained as required by law
  • Anonymized, aggregated data used for analytics (cannot be linked to you)

Backup Data:

  • Backups may retain data for up to 90 days after deletion
  • You may request immediate deletion of your data, subject to legal requirements

Data Export:

  • You can export your data at any time through the Service or by contacting support


7. Your Rights


Under applicable data protection laws (including Indian IT Act and GDPR principles), you have the right to:


Access: Request a copy of all personal data we hold about you


Correction: Request correction of inaccurate or incomplete data


Deletion: Request deletion of your data (subject to legal retention requirements)


Portability: Request your data in a machine-readable format


Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis


Objection: Object to certain types of data processing (e.g., marketing communications)


Complaint: File a complaint with relevant data protection authorities


How to Exercise Your Rights:

  • Contact us at support@culinops.com with your request
  • We will respond within 30 days
  • We may require identity verification before processing requests


8. Children's Privacy


CulinOps is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.



9. International Data Transfers


Your data may be processed and stored in servers located outside India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.



10. Changes to This Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.


We will notify you of material changes by:

  • Email to your registered email address
  • Notice on the Service
  • Updated "Last updated" date at the top of this document

Continued use of the Service after changes constitutes acceptance of the updated policy.



11. Contact Us


For privacy-related questions, data requests, or concerns:


šŸ“§ support@culinops.com


*(Note: Update this email address with your actual support email)*


We are committed to addressing your privacy concerns promptly and transparently.