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Refund & Cancellation Policy


Last updated: January 31, 2025


This Refund & Cancellation Policy applies to all paid subscriptions on CulinOps. By subscribing to a paid plan, you agree to this policy.



1. Free Trial


  • We offer a 30-day free trial to allow users to explore the platform without any payment.
  • No credit card or payment information is required to start the trial.
  • During the trial, you have access to all features with trial-specific limits.
  • At the end of the trial period:
  • If you do not subscribe to a paid plan, your account will be restricted to read-only mode
  • You can subscribe at any time during or after the trial to regain full access
  • The trial period cannot be extended or restarted for the same account.


2. Subscription Cancellation


How to Cancel:

  • You may cancel your subscription at any time through:
  • Your account settings page (Dashboard ā†’ Settings ā†’ Billing)
  • Contacting support at support@culinops.com

Cancellation Timing:

  • Cancellation will take effect at the end of your current billing cycle
  • You will retain full access to paid features until the end of the billing period
  • After cancellation, your account will be downgraded to read-only mode (or free tier if available)

No Partial Refunds:

  • No partial refunds are provided for unused days in the current billing cycle
  • You will continue to have access until the end of the period you've already paid for

Reactivation:

  • You can reactivate your subscription at any time
  • Reactivation will start a new billing cycle immediately


3. Refund Policy


General Policy:

Due to the nature of digital software services and immediate access to features:


  • All subscription payments are non-refundable once the billing cycle has started
  • No refunds will be issued for:
  • Partial usage of the Service
  • Downgrades to lower-tier plans
  • Unused subscription periods
  • Change of mind or dissatisfaction (we encourage you to use the free trial first)
  • Account suspension or termination due to Terms of Service violations

Exceptions (Case-by-Case Review):

We may consider refunds only in exceptional circumstances:


1. Duplicate Payments: If you were charged multiple times for the same billing cycle

2. Technical Billing Errors: If there was a technical error in our billing system

3. Unauthorized Charges: If your payment method was used without your authorization (subject to verification)

4. Service Unavailability: If the Service was unavailable for an extended period (more than 48 hours) due to our fault


Refund Process:

  • Refund requests must be submitted within 7 days of the charge
  • Contact support@culinops.com with:
  • Your account email
  • Transaction ID or payment receipt
  • Reason for refund request
  • We will review and respond within 5-7 business days
  • Approved refunds will be processed to the original payment method within 10-14 business days


4. Failed Payments & Payment Issues


Payment Failures:

  • If a payment fails (insufficient funds, expired card, etc.), we will:
  • Notify you via email
  • Retry the payment automatically (typically 3 times over 7 days)
  • Restrict access to paid features until payment is successful

During Payment Failure:

  • Your account will be downgraded to read-only mode
  • You will not lose your data
  • Once payment is successful, full access is immediately restored

Repeated Failures:

  • If payments fail repeatedly, your subscription may be cancelled
  • You can resubscribe once payment issues are resolved

Payment Method Updates:

  • You can update your payment method at any time in your account settings
  • We recommend updating payment methods before they expire


5. Plan Changes (Upgrades & Downgrades)


Upgrades:

  • You can upgrade to a higher-tier plan at any time
  • Upgrades take effect immediately
  • You will be charged a prorated amount for the remainder of the current billing cycle
  • The new plan's full price will apply from the next billing cycle

Downgrades:

  • You can downgrade to a lower-tier plan at any time
  • Downgrades take effect at the end of your current billing cycle
  • You will retain access to your current plan's features until the cycle ends
  • No refunds are provided for downgrades

Plan Limits:

  • When downgrading, ensure your current usage (ingredients, recipes, products, orders) is within the new plan's limits
  • If you exceed limits, you may need to reduce usage or upgrade again


6. Contact for Billing & Refund Issues


For billing, refund, or cancellation-related concerns, contact:


šŸ“§ support@culinops.com


Please include:

  • Your account email
  • Transaction ID or payment receipt (for refund requests)
  • Description of the issue

We aim to respond within 24-48 hours during business days.



7. Policy Changes


We reserve the right to update this policy at any time to reflect changes in our practices or legal requirements.


We will notify you of material changes by:

  • Email to your registered email address
  • Notice on the Service
  • Updated "Last updated" date at the top of this document

Changes will be effective immediately upon posting. Continued use of the Service after changes constitutes acceptance of the updated policy.